Loom

67 King Street
Manchester M2 4NG
United Kingdom

Phone: +44 161 8476 293
Email: info@domain.com

Privacy Policy

Last updated: January 12, 2026

Our Commitment to Your Privacy

At Loom, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our AI integration services.

We are committed to protecting your personal data and respecting your privacy rights. This policy is designed to help you understand what information we collect, why we collect it, and how you can manage your data.

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may choose to provide us with certain personal information, including:

Your name and contact details (email address, phone number) when you fill out our contact form or request information about our services. Company information when you inquire about business services. Communication preferences and any other information you choose to provide when contacting us.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device information including IP address, browser type, and operating system. Usage data such as pages visited, time spent on pages, and navigation patterns. Cookies and similar tracking technologies as detailed in our Cookie Policy. Referring website information and search terms used to find our site.

Analytics Data

We use analytics services to understand how visitors interact with our website. This helps us improve user experience and optimize our content. Analytics data is collected in accordance with your cookie preferences.

How We Use Your Information

Providing Our Services

We use your personal information to respond to your inquiries, provide information about our AI integration services, and deliver the services you request. This includes processing contact form submissions and arranging consultations.

Communication

We may use your contact information to send you relevant information about our services, respond to your questions, and provide customer support. We will only send marketing communications if you have given us permission to do so.

Website Improvement

Analytics data helps us understand how our website is used, identify areas for improvement, and optimize user experience. We use this information to make our website more helpful and accessible.

Legal Compliance

We process personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver our services. These providers have access to personal information only as needed to perform their functions and are required to protect your data.

Analytics Services

We use analytics services such as Google Analytics to understand website usage. These services collect data according to their own privacy policies and your cookie preferences.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when necessary to protect our rights or the safety of others.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, encrypted storage, and access controls.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for 24 months unless you request earlier deletion.

Access Controls

Access to personal information is restricted to authorized personnel who need it to perform their job functions. All team members are trained on data protection principles and confidentiality requirements.

Your Privacy Rights

Under data protection law, you have several rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and accessible format.

Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit that data to another service provider where technically feasible.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information below. We will respond to your request within one month, though this may be extended by two additional months in complex cases.

When making a request, please provide sufficient information to allow us to identify you and verify your identity. We may need to request additional information to ensure we are responding to the correct person.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make material changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Loom
67 King Street
Manchester M2 4NG
United Kingdom

Email: info@domain.com
Phone: +44 161 8476 293