Terms and Conditions

Legal Compliance

You agree to use our website and services in full compliance with all applicable laws and regulations, including but not limited to:

Data protection and privacy laws such as the UK General Data Protection Regulation and Data Protection Act. Intellectual property laws and regulations. Business and commercial laws applicable to your jurisdiction. Anti-spam and electronic communications regulations.

Prohibited Conduct

When using our services, you specifically agree not to:

Violate any applicable laws or regulations. Infringe upon the intellectual property rights of Loom or any third party. Submit false, misleading, or fraudulent information. Engage in any conduct that could harm, disable, or impair our website or services. Use our services to transmit spam, chain letters, or unsolicited communications. Attempt to gain unauthorized access to our systems, networks, or user accounts. Interfere with or disrupt the integrity or performance of our services.

Content Guidelines

Any information or content you provide through our website must be accurate, lawful, and not defamatory, obscene, threatening, or otherwise objectionable. You are responsible for ensuring that your submissions comply with these standards.

Age Requirements

Our services are intended for business use by individuals aged eighteen years or older. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into binding agreements.

Information Accuracy

You are responsible for ensuring that all information you provide to us is accurate, current, and complete. This includes contact information, business details, and any information relevant to service delivery. You must promptly update any information that changes.

Indemnification

You agree to indemnify, defend, and hold harmless Loom, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services, your violation of these Terms and Conditions, or your infringement of any third-party rights.

Privacy and Data Protection

You acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, and protect your personal information. You agree to our data handling practices as described in that policy.

Third-Party Interactions

If our services involve interaction with third-party systems or platforms, you are responsible for complying with those third parties' terms and conditions. We are not liable for any issues arising from third-party services or platforms.

Security

You are responsible for maintaining the confidentiality of any credentials or access information related to our services. You must immediately notify us of any unauthorized use or security breach.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our services or the information, content, or materials included on our website. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantee of Results

While we strive to provide high-quality AI integration services, we cannot guarantee specific results or outcomes. Business success depends on numerous factors beyond our control, and AI implementation results may vary significantly based on individual circumstances.

Technical Limitations

We do not warrant that our website will be uninterrupted, timely, secure, or error-free. Technical issues, maintenance, and unforeseen circumstances may occasionally affect service availability.

Exclusion of Consequential Damages

In no event shall Loom be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, whether arising from contract, tort, negligence, or otherwise, even if we have been advised of the possibility of such damages.

Maximum Liability

Our total aggregate liability for any claims arising under these Terms and Conditions or in connection with our services shall not exceed the total amount paid by you to Loom in the twelve months preceding the event giving rise to the claim. If you have not paid any fees, our liability shall be limited to one hundred British pounds.

Essential Purpose

These limitations apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you to the extent prohibited by law.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Jurisdiction

Any disputes arising from or related to these Terms and Conditions or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. You irrevocably consent to the jurisdiction of such courts.

Dispute Resolution

Before initiating any formal legal proceedings, we encourage parties to attempt to resolve disputes through good faith negotiation. If a dispute cannot be resolved through negotiation within thirty days, either party may pursue legal remedies.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The unenforceable provision shall be replaced with an enforceable provision that most closely achieves the original intent.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Loom regarding your use of our services and supersede all prior agreements and understandings.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Loom.