Terms of Service

Acceptable Use

When using our website and services, you agree to:

Use our services only for lawful purposes and in accordance with these Terms. Provide accurate and complete information when contacting us or using our services. Not engage in any activity that could damage, disable, or impair our website or services. Respect the intellectual property rights of Loom and third parties.

Prohibited Activities

You agree not to:

Use our services for any illegal or unauthorized purpose. Attempt to gain unauthorized access to our systems or networks. Transmit viruses, malware, or other harmful code. Engage in any activity that interferes with or disrupts our services. Use automated systems to access our website without permission. Misrepresent your identity or affiliation with any person or entity.

Service Access

Our website is freely accessible to all visitors. Certain services may require you to contact us and enter into a separate service agreement. We reserve the right to refuse service to anyone for any reason at any time.

Service Inquiries

When you contact us through our website, you agree to provide accurate information about your business and requirements. This helps us understand whether our services are appropriate for your needs.

Service Agreements

If you decide to engage our services, you will enter into a separate service agreement that outlines the specific terms, deliverables, timelines, and fees for your project. These service-specific agreements take precedence over these general Terms of Service for matters covered by those agreements.

Client Responsibilities

As a client, you are responsible for providing timely information, feedback, and access to necessary resources as outlined in your service agreement. Delays caused by lack of client input may affect project timelines.

Website Availability

We strive to maintain consistent website availability, but we cannot guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will not be liable for any inconvenience caused by temporary unavailability.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. We may also update our service offerings, pricing, and policies as business needs evolve.

Geographic Availability

Our services are primarily offered to businesses in the United Kingdom, though we may consider projects from other locations on a case-by-case basis. Certain services or features may not be available in all geographic regions.

Communication Methods

We primarily communicate via email and phone. Response times may vary depending on inquiry volume and complexity. We aim to respond to all inquiries within one business day during normal business hours.

Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of Loom or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Service Deliverables

Intellectual property rights for work created under service agreements will be specified in those agreements. Generally, upon full payment, clients receive the rights to use deliverables as outlined in their service agreement.

Trademarks

Loom and our logo are trademarks of our company. You may not use these marks without our prior written permission. All other trademarks mentioned on our website belong to their respective owners.

User Submissions

When you submit information through our contact forms or communications, you grant us permission to use that information for the purpose of providing our services and responding to your inquiries.

Website Information

The information provided on our website is for general informational purposes only. While we strive for accuracy, we make no warranties about the completeness, reliability, or accuracy of this information. Any action you take based on website information is at your own risk.

Service Outcomes

AI integration services and outcomes may vary based on individual business needs, circumstances, and implementation factors. We provide guidance and expertise but cannot guarantee specific business results or improvements.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites.